When is the billable users cost widget not visible in the Management Console?

The visibility of the billable users cost widget in the Management Console can be influenced by the number of Relativity One instances present. Specifically, when there is more than one Relativity One instance, the billable users cost widget is designed not to display. This is because billing and user costs can vary significantly across multiple instances, leading to complexities in managing and presenting that information in a consolidated format.

In situations where there are multiple instances, users may need to analyze costs on an instance-by-instance basis rather than in a unified overview, which the widget provides. This decision helps to reduce potential confusion and misrepresentation of data related to user costs by preventing the aggregation of billable data that could otherwise mislead administrators about their billing in a multitenant environment.

Other reasons, such as non-admin users not having visibility or closed billing cycles, do not specifically relate to the structural functionality of the Management Console in the context of multiple instances. Similarly, permission settings affect general visibility in system interfaces but are not the primary factor for the widget’s omission in the scenario of having several instances.